Then in the 2012 season, the regular referees went on strike and NFL deployed replacement referees. All of a sudden it occurred to me what a great job the regular referees do. Everyone was talking about the poor calls of the replacement refs. A bad call in at least one case reversed the outcome of a game.
Good managers are like regular referees. You generally don't realize they are doing a good job. Once in a while, they mess up, but the focus is the work and the not performance of the manger.
The good work of a manager can easily go unnoticed. All it takes to appreciate the work of a good manager is to observe or worst yet to have a poor manager. The direct reports of a poor manager are frustrated, demotivated, and can't wait for Friday to come.
What good managers do has been the subject of many books and articles. The essence of all is a fundamental understanding of people.
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